1. Company Information
Ongoal Sweden AB, 559111-1975 is responsible for purchases that are made on this website. For information about how we handle personal data according to GDPR, see section 11.
2. Prices
The total cost of the purchase will be clear before final order and will include all costs associated with the purchase, including any postage and shipping costs. All customers from outside the EU are obligated to pay their own VAT and/or import charges.
3. Delivery
Usually, the item will be shipped from our warehouse no later than 1 working day after receiving the order. Shipping costs presented in checkout.
Customers outside of the European Union pays for import fee and VAT.
4. Shipping
We ship your product with PostNord, DHL or UPS. Costs associated with the shipping are stated in connection with the purchase.
5. Cancellation
If you wish to cancel a product please contact kundservice@ongoal.se as soon as possible after your order is placed.
6. Complaint
If there is something faulty with the product, please contact us on kundservice@ongoal.se explaining the problem within a reasonable time after you discover it. We will then inform you of how to proceed.
7. Returns
The right of withdrawal is valid for 14 days after the goods has been delivered to the buyer, pursuant to a distance contract and an agreement outside the business premises (SFS 2005: 59). If you want to undo the purchase and return the item in substantially unchanged condition, you will get back the purchase price of the item. You will pay the return shipping cost.
7.1 The right withdrawal does not apply to the following types of goods.
1. Goods that have been manufactured according the the customers instructions
2. Items with a broken seal that cannot be returned due to health or hygiene reasons (example massage guns).
3. Goods that can quickly deteriorate or become too old.
4. Goods in the form of digital content
8. Warranty
Warranty is only valid for manufacturing faults.
9. Payment
We require payment for the item from the time it is shipped from us.
10. Card information
When you shop with us, payment is processed by Mondido Payments AB, which is a Swedish secure electronic payment solution for e-commerce. Card information is always encrypted using SSL / TLS. All card information is stored in accordance with the card network regulatory framework around PCI DSS, Level 1.
11. Personal data and GDPR
We process personal data in accordance with the GDPR. In connection with your purchase, you agree that we store and manage your personal information. We store the information that is necessary to complete the agreement with you and to conduct our business. According to GDPR, you have the right to access the information we have registered about you. If the information we store about you is irrelevant, incorrect or incomplete, you may request that the information be corrected, limited or removed, as we do as permitted by applicable law. Read more in our privacy policy below.
Privacy Policy and GDPR
Personal Information
We collect your personal information when you place an order. We collect this information for the sole purpose of process and deliver your order.
When placing an order at www.ongoal.com we only collect the necessary information which you provide, to prepare, ship and complete your order. This includes your name, address, e-mail address and phone number.
Cookies
We use cookies at https://www.ongoal.com in order to improve your experience, keep statistics and advertising. For further information about what cookies we use, please contact us at help@ongoal.com.
GDPR
When you place an order you agree that we keep and handle your personal information. We will only store your information for as long as it is necessary for us to fulfill our part of the agreement between us. With GDPR you have the right to, at any time, access, or ask for your information to be corrected, limited or removed.
For more information: https://eugdpr.org/